FAQ
1. What types of products do you offer?
We offer a wide range of custom-printed products including business cards, banners, flyers, brochures, t-shirts, mugs, stickers, and more. You can explore our full catalog on the website.
2. How do I place an order?
Choose your product, customize the design using our online editor or upload your own artwork, select quantity and options, then proceed to checkout and make the payment.
3. Can I use my own design?
Yes! You can upload your own print-ready files in formats like JPG, PNG, or PDF. Make sure your file meets the product’s size and resolution requirements.
4. Do you offer design help or templates?
Yes, we offer pre-designed templates for most products. If you need assistance, our design team can help you create a professional design at an additional cost.
5. What are your payment options?
We accept payments through Razorpay, which supports major debit/credit cards, UPI, and net banking.
6. Is my payment information secure?
Absolutely. We use Razorpay, a PCI DSS-compliant and secure payment gateway, to ensure your transaction is safe.
7. How long does it take to receive my order?
Production time typically takes 2–5 business days depending on the product. Shipping may take an additional 2–7 days based on your location.
8. Can I track my order?
Yes, once your order is shipped, we will email you a tracking link so you can follow its delivery status.
9. Do you offer express or same-day delivery?
Currently, we do not offer same-day delivery. However, express shipping options are available at checkout for certain locations and products.
10. Can I cancel or modify my order after placing it?
Since all products are custom-made, cancellations or modifications are only possible within 1 hour of placing the order. Please contact support immediately if needed.
11. What is your return and refund policy?
All custom-printed products are non-returnable and non-refundable unless there is a manufacturing defect or printing error caused by us.
12. What if there is a problem with my order?
If there is a printing error, damage, or issue with the received product, please contact us within 3 days of delivery with clear photos. We'll resolve the issue as quickly as possible.
13. Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Contact our sales team for a custom quote.
14. Do you deliver internationally?
Currently, we only deliver within [your country, e.g., India]. International shipping may be added in the future.
15. How can I contact customer support?
You can reach us via email at support@kishudigital.com or call us at 918511510039. Our support hours are Monday to Saturday, 10 AM – 6 PM.
